The era of the self-service kiosk at QSR and Fast Casual restaurants is here to stay. In 2019, self-service kiosk sales rose 17.9% to more than $11.9 billion. It’s likely that kiosk usage will continue in an exponential growth trajectory in 2020, and restaurant brands should take note.

The average smartphone user spends more than four hours a day on their device, with an array of opportunities available at every swipe. While endless options are a benefit to consumers, they represent a challenge for restaurant brands: how to increase customer loyalty in a crowded digital market.

Our CEO, Perse Faily, penned an article for Kiosk Marketplace discussing how and why consumer demand for restaurant kiosks is on the rise. The demand for kiosks is surely up, a fact that our latest Self-Service Kiosk Index proves: 25% of customers surveys reported using a self-service ordering kiosk at a restaurant in the last three months, up 7% from the previous year. A key driver for the demand for self-service options: lines at the counter.

While there are many facets to the restaurant experience (i.e. environment, staff, food quality, etc.), a relatively new force is taking over the conversation. For the restaurant industry, the answer to the positive experience question might just be technology.

More than ever before, QSR and fast casual establishments in the U.S. are considering kiosks, and for good reason. Kiosks expedite the ordering process. And, at a time when your guests can get what they want in two days from e-commerce sites like Amazon, speed is everything.  

For the third year in a row Tillster partnered with research firm SSI to survey 2,000 QSR and Fast Casual customers on their online and mobile ordering preferences and past experiences. Download the Tillster Online & Mobile Ordering Index to help craft your brand’s digital ordering strategy.

Though restaurant kiosks continue to grow in popularity, it is important to weigh all the factors involved - especially customer preferences - to ensure they are utilized appropriately for your business. For the third year in a row, Tillster partnered with research firm SSI to survey 2,000 QSR & Fast Casual customers on how self-service kiosks impact guest behavior. The Tillster Self-Service Kiosk Index uncovers these findings to help restaurants understand how to optimize kiosks for their brand,

For the third year in a row, Tillster partnered with research firm SSI to survey 2,000 QSR and Fast Casual customers on their delivery preferences and past experiences. The Tillster Delivery Index reveals these findings to help restaurants craft their delivery strategy.

Tillster is proud to announce that our client, McAlister’s Deli, won the 2018 MURTEC Breakthrough Award in the category of Customer Engagement Innovator. Breakthrough Awards are presented to select restaurant companies that have demonstrated outstanding vision and achievement in operational and guest-facing technologies.

Despite all the evidence in favor of kiosks, many restaurant operators struggle with an important question: Is the investment worth it? We recommend taking a look at the factors below to determine if your restaurant is a good candidate for kiosks.  Drawing certain expectations should help you determine your anticipated ROI…

Kiosks increase check size and throughput while saving customers and maximizing efficiency, but it’s important to choose the right partner to ensure program success. Selecting the ideal kiosk provider is actually a key component in determining whether your program thrives or fails. To help with the selection process, take a look at our list of criteria to apply when choosing a kiosk provider…

The global kiosk market is growing at an unprecedented rate, and is showing no signs of slowing. By 2024, it is expected to reach $30.8 billion, with a significant portion of that coming from food & beverage kiosks*. Consumers love them too. In fact, Tillster's Self-Service Kiosk Index found that 60% of QSR & Fast Casual customers would visit a restaurant more if self-service kiosks were offered.**

For the second quarter in a row, Tillster has been named a leader across several categories in the 2018 Q2 Grid Decision Hospitality Technology Leaderboard report. We are once again proud of our ranking as the top vendor in several categories across the board…

Consumers have always loved a good deal. In fact, 80% of guests say they'd choose a restaurant more if it offered a digital coupon or loyalty program. Though customers want both, there is a time and place to use a digital coupon vs. a loyalty program…

Tillster is thrilled to announce that we are named a leader across several categories in the 2018 Q1 Grid Decision Hospitality Digital Leaderboard report. Grid Decision is an independent technology vendor market research firm, whose market reports are focused on hospitality technology serving the quick-service, table-service, fast casual and pizza markets.

Today’s consumer desires convenience and efficiency in every aspect of their lives, and food delivery is no exception. For Quick Service and Fast Casual restaurants looking to compete in today’s market, having a delivery option is becoming a must. 

 It’s no surprise that long lines drive customers away – especially those in a hurry. But you might be alarmed to learn that even shorter lines can cause customers to walk out the door of their favorite restaurants. At what line length do restaurants risk repelling potential guests? Can kiosks help save them? And how do consumers feel about kiosks? Tillster’s Self-Service Kiosk Index answers those – and many other – important questions...

For the second year in a row, Tillster partnered with esteemed research firm, SSI, to survey 2,000 restaurant customers on how online and mobile ordering impacts guest behavior. The Tillster Online and Mobile Ordering Index summarizes the proprietary study's key findings as it relates to digital ordering, including...

Next week, top executives in the restaurant industry will gather at the first-ever MURTEC Executive Summit. Tillster is thrilled to announce that our CMO Hope Neiman will be leading one of the Innovation Lab Sessions - Don't Just Check the Box: Really Use Digital to Expand Your Business, on Monday, November 6th. 

Next week, over 1,000 restaurant leaders will gather at FSTEC - the event "where food and technology meet." The show focuses on emerging trends in technology for multi-unit restaurants. Tillster is proud to be a repeat sponsor at FSTEC, and we'll be showcasing our online ordering, delivery, and customer engagement solutions at Booth #316.