McAlister's Deli Wins Customer Engagement Innovator Award

McAlister's Deli Wins Customer Engagement Innovator Award

Tillster is proud to announce that our client, McAlister’s Deli, won the 2018 MURTEC Breakthrough Award in the category of Customer Engagement Innovator. Breakthrough Awards are presented to select restaurant companies that have demonstrated outstanding vision and achievement in operational and guest-facing technologies.

Criteria for Selecting the Right Restaurant Kiosk Provider

Criteria for Selecting the Right Restaurant Kiosk Provider

Kiosks increase check size and throughput while saving customers and maximizing efficiency, but it’s important to choose the right partner to ensure program success. Selecting the ideal kiosk provider is actually a key component in determining whether your program thrives or fails. To help with the selection process, take a look at our list of criteria to apply when choosing a kiosk provider…

Are Kiosks Right For Your Restaurant Brand?

Are Kiosks Right For Your Restaurant Brand?

The global kiosk market is growing at an unprecedented rate, and is showing no signs of slowing. By 2024, it is expected to reach $30.8 billion, with a significant portion of that coming from food & beverage kiosks*. Consumers love them too. In fact, Tillster's Self-Service Kiosk Index found that 60% of QSR & Fast Casual customers would visit a restaurant more if self-service kiosks were offered.**

Tillster Named Quick-Service Ordering Leader in Grid Decision Hospitality Digital Leaderboard

Tillster Named Quick-Service Ordering Leader in Grid Decision Hospitality Digital Leaderboard

Tillster is thrilled to announce that we are named a leader across several categories in the 2018 Q1 Grid Decision Hospitality Digital Leaderboard report. Grid Decision is an independent technology vendor market research firm, whose market reports are focused on hospitality technology serving the quick-service, table-service, fast casual and pizza markets.

Self-Service Kiosk Index

Self-Service Kiosk Index

 It’s no surprise that long lines drive customers away – especially those in a hurry. But you might be alarmed to learn that even shorter lines can cause customers to walk out the door of their favorite restaurants. At what line length do restaurants risk repelling potential guests? Can kiosks help save them? And how do consumers feel about kiosks? Tillster’s Self-Service Kiosk Index answers those – and many other – important questions...

Visit us at FSTEC!

Visit us at FSTEC!

Next week, over 1,000 restaurant leaders will gather at FSTEC - the event "where food and technology meet." The show focuses on emerging trends in technology for multi-unit restaurants. Tillster is proud to be a repeat sponsor at FSTEC, and we'll be showcasing our online ordering, delivery, and customer engagement solutions at Booth #316. 

5 Reasons To Offer Digital Coupons

5 Reasons To Offer Digital Coupons

Let's face it - consumers have always loved a good deal. In fact, nearly 80% of guests say they'd choose a restaurant if it offered a coupon.* But today's consumers aren't necessarily clipping coupons, or rummaging through a coupon drawer before choosing a restaurant.** Demand for convenience coupled with widespread adoption of smartphones has led to a seismic shift away from paper and towards digital coupons...  

The Major Benefit of Loyalty Programs You've Probably Overlooked

The Major Benefit of Loyalty Programs You've Probably Overlooked

"Get 10 hole punches, get a free item." To restaurants with a loyalty program, that phrase should sound pretty familiar. Until recently, it was the loyalty model of choice. But as technology has started to dominate the restaurant industry, many have been looking to do away with the paper punch card, and adopt a digital program. Moving to digital has many benefits, but one of the largest, and most frequently overlooked one is...                                                                                                                                                                                                                     

How to Keep Push Notifications From Being Pushy

How to Keep Push Notifications From Being Pushy

Push notifications are one of the most seductive communication tools in a marketer's toolbox. They enable you to reach the majority of your app users, with nearly 98% of messages being read. And restaurant app users who receive a push notification have a 20% higher retention rate than those who don't receive them.* It's easy to see how push can become addictive. But this is where the danger lies...                                                                                                                                                                

2016: The Year of Online Ordering

2016: The Year of Online Ordering

For years I've dreaded Black Friday. Long lines, crazed shoppers, and crowded malls make me want to hunker down at home with leftover turkey and wait for the chaos to subside. But this year offered a glimmer of hope. There was a dramatic shift in Black Friday purchases, as retailers garnered a record $3 billion in online Black Friday sales - 21.6% more than in 2015.* But how does online ordering help restaurants?                                                                                                                                                   

Restaurant Technology: Suitable For All Ages

Restaurant Technology: Suitable For All Ages

Today, the words millennial and technology are probably paired together more often than "peanut butter" and "jelly". So it's easy for restaurants to be hyper focused on millennials when considering digital ordering platforms. But new research conducted by Tillster shows that restaurants could be missing a huge opportunity by not also taking into account older generations.