By 2024, the global kiosk market is expected to reach $30.8 billion, with a significant portion of that coming from food & beverage kiosks.* QSR and Fast Casual establishments are considering kiosks more than ever before and with good reason. Kiosks help restaurants improve speed of service and maximize operational efficiency, while customers experience reduced wait times so they can spend more time enjoying their food.

Though restaurant kiosks continue to grow in popularity, it is important to weigh all the factors involved - especially customer preferences - to ensure they are utilized appropriately for your business. For the third year in a row, Tillster partnered with research firm SSI to survey 2,000 QSR & Fast Casual customers on how self-service kiosks impact guest behavior. The Tillster Self-Service Kiosk Index uncovers these findings to help restaurants understand how to optimize kiosks for their brand, including insights on:

The Rise of Self-Service Kiosk Usage
How Self-Service Kiosks Impact Guest Behavior
Usage of Kiosks Across Different Age Groups

Download the Self-Service Kiosk Index here.