In today's highly digital landscape, online and mobile ordering for pickup and delivery has become an expectation for consumers. In turn, most Quick Service and Fast Casual restaurants have already adopted or are in the process of adopting a digital ordering program. The question is no longer whether a brand should offer digital ordering through their own website or app (or both), but how digital ordering should be optimized to meet business goals.
One key way operators are finding success is by implementing digital ordering programs that go above and beyond to meet customers’ needs. Tools that help personalize and customize the experience will drive a higher check, and ultimately benefit both the brand and customer.
For the third year in a row Tillster partnered with research firm SSI to survey 2,000 QSR and Fast Casual customers on their online and mobile ordering preferences and past experiences. Download the Tillster Online & Mobile Ordering Index to help craft your brand’s digital ordering strategy, including exclusive insights on:
Driving Sales with Online & Mobile Ordering
Optimizing the Digital Ordering Experience
Customer Expectations around Online & Mobile Ordering
Download the Online & Mobile Ordering Index here.
