For many quick-service and fast-casual brands, kiosks now play a critical role in throughput, order accuracy, and average check size.
While Tillster’s kiosk deployments are highly reliable, delivering strong uptime across locations, operators increasingly value having visibility into that performance as their kiosk fleets grow.
That’s where remote kiosk monitoring comes in—giving operators an extra layer of visibility as their kiosk fleets expand.
The challenges of managing kiosks without real-time visibility
Kiosks don’t need to fail outright to impact operations. Even in high-uptime environments, small disruptions—like a kiosk being unplugged, temporarily unavailable, or running out of paper—can quietly affect throughput if they go unnoticed.
In a busy store, teams are focused on guests, food, and fulfillment—not constantly checking whether a kiosk is still functioning as expected.
As kiosk fleets scale across regions and franchise groups, maintaining that high level of performance becomes more complex. Operators need visibility that doesn’t depend on being physically in-store. Remote kiosk monitoring gives restaurant teams a way to stay connected to what’s happening on the ground—without adding more burden to store staff.
Without real-time visibility and alerts, restaurant brands can still be forced into a reactive posture:
A kiosk becomes unavailable or needs attention. Throughput slows. A staff member or guest flags the issue. Only then does action get taken.
Even with strong uptime, this lack of visibility can lead to:
Reduced kiosk availability during peak periods
Slower response to minor but impactful issues
Guests encountering temporarily unavailable ordering options
Store teams pulled away from service to manually check kiosk status
For multi-unit operators, these blind spots make it difficult to understand kiosk performance at scale. Remote kiosk monitoring closes these gaps by replacing assumptions with real-time insight.
What’s available today: Real-time remote kiosk monitoring with the Tillster Beacon App
Many existing tools don’t fully address day-to-day kiosk fleet oversight. POS platforms tend to focus on POS and cross-channel sales analysis or workforce management, while many kiosk vendor tools either lack on-the-go access to kiosk health data or are designed for workflows other than ongoing kiosk monitoring.
Tillster Beacon was designed to address these gaps by giving operators real-time, on-the-go visibility into kiosk performance across their fleet of Tillster-powered kiosks.
Today, Beacon enables:
Live kiosk health visibility, showing which kiosks are online and available
Sales and performance awareness across stores and regions
Proactive alerts that surface issues faster, reducing time to response
Remediation prompts to help resolve incidents faster
Mobile-friendly access, so operators and managers can stay informed
Available for download on both the Apple App Store and Google Play, the Beacon App puts critical kiosk insights directly in the hands of franchise owners, multi-unit operators, and store managers.
Operators can quickly understand what’s happening, where attention is needed, and when action should be taken–gaining the ability to act sooner and protect both revenue and guest experience.
What’s next—and why now is the time to act
As restaurants continue investing in self-service, expectations for operational intelligence will only grow. The future holds deeper insights, smarter alerting, and more proactive ways to manage kiosk performance at scale. At Tillster, we’re continuing to evolve our technology—including the Beacon App—to help operators run more efficient, consistent, and scalable restaurant operations.
Brands that establish real-time visibility today are better positioned to:
Maximize kiosk ROI
Maintain consistent experiences across locations
Reduce operational friction for store teams
Scale kiosk programs with confidence
If kiosks are a meaningful part of your guest experience and revenue strategy, visibility can’t be optional.
Ready to start using the Beacon App for your kiosk fleet?
