"A new year; a new you."

We've heard the slogan every January for as long as we can remember, but for the restaurant industry it's never been truer. The 2020 pandemic is forcing restaurants to change operations more quickly than ever, and those changes are still evolving as we enter 2021. Although we are still in the middle of the chaos, we've already seen several trends emerge. Some will fade out as we leave COVID-19 behind, but one major player — contactless ordering — is not only here to stay but is driving restaurants to embrace nine specific technologies and strategies in order to adopt the service model.