Outback Strikes Major Delivery Deal, But That's Only Half the Story

And an interesting figure, especially for casual-dining brands that guard their value proposition and struggle with passing along delivery costs to consumers, 85 percent of guests said they weren’t willing to pay more than $5 for restaurant delivery, according to a survey of 2,000 fast-food and fast-casual customers conducted by online ordering platform Tillster.

Meet the 2019 Timmy Award Finalists Across North America

The best of the best in technology workplaces and managers will soon be revealed, but for now, meet the best: our 2019 Timmy Award finalists in 10 regions across North America. Tech in Motion will host The Timmy Awards ceremonies this October across the US and Canada, at which the final winners will be announced live. The coveted Timmy Award will be reserved for companies and individuals who make the cut in proving to be the best and most inclusive work places in their region. In the meantime, we couldn't be more proud to share the 2019 finalists for all of our Best in Tech awards!

4 Ways to Solve the Delivery Dilemma

Delivery is a must for today's restaurant. Fewer people than ever opt to sit down and eat at restaurants, and according to Tillster's 2019 Delivery Index, more than half of QSR and fast casual customers would order more often from a restaurant if delivery was offered. In short, delivery is a sales driver. However, given the myriad of choices, including third-party partners, like GrubHub and Postmates, "last mile" delivery options, and pure restaurant-run delivery programs, navigating the delivery market can be confusing for consumers and restaurants alike. 

Self-Order Kiosks Are Finally Having A Moment In The Fast Food Space

New research from Tillster shows that 25% of restaurant customers have used a self-ordering kiosk at a restaurant within the past three months—up 7% year-over-year. Further, more than 65% of customers said they would visit a restaurant more often if self-service kiosks were offered, and 30% of customers prefer to order from a kiosk versus a cashier if the lines were of equal length.

Delivery Disconnect: Restaurants Don't Always Prioritize What Diners Want

"If you ensure delivery in your own app, you can control the relationship with your customer. You're never going to eliminate the aggregator, but you can take a bigger wallet share and, even bigger, own the data." says Hope Neiman, Chief marketing officer at Tillster.

Building a Loyal Customer Base in the Digital Era

Building a Loyal Customer Base in the Digital Era

Dining is an intensely personal experience. We are loyal to the restaurants and orders we love. Our Instagram and Facebook feeds are filled with the meals we eat and the friends with whom we share our meals. We are in some part defined by what we eat, where and with whom; and whether we realize it or not we personalize our mealtimes to reflect our habits and our lives.

QSRs in 'Amazon Mindset' Age: Does Your Brand Really Meet Customer Expectations?

For QSRs around the world, the new normal in digital experiences is dictated by Silicon Valley. Thanks to the "everything is deliverable" model of Amazon, and the "everyone is a delivery driver" model at Uber Eats and other third-party delivery providers. In fact, consumers now "expect" restaurants to offer delivery, and for that delivery to feel integrated into the brand's operations. 

Three Reasons Restaurants Should Rely on Technology in 2019

Three Reasons Restaurants Should Rely on Technology in 2019

According to the National Restaurant Association, the restaurant industry generates more than $800 billion in annual worldwide revenue. And restaurants today are driving serious growth by leveraging technology. The battle to earn a greater share of consumer dollars is more competitive than ever; and there is more pressure on restaurants to keep up with the evolving technology of food service. 

How to Grow your Restaurant Business with Data

How to Grow your Restaurant Business with Data

It’s a simple fact: Consumers have no shortage of options when it comes to choosing a restaurant. For those of us growing our brand, we are tasked with cutting through a crowded marketplace to keep guests coming back. As the restaurant industry and marketing landscape have evolved, the most successful brands have learned an important lesson: the digital era is here for every restaurant that wants to remain competitive, and our data is vitally important to driving customers to visit and return. 

Tillster Releases Latest Delivery Survey

As part of its third-annual Delivery Index, digital ordering solutions firm Tillster surveyed 2,000 quick-service and fast-casual restaurant customers to learn more about their delivery preferences and habits. It’s likely no surprise that customers indicated they’d order from their favorite QSR and fast-casual restaurants if more brands offered delivery.

Consumers Love Food Delivery. Restaurants and Grocers Hate It.

Consumers Love Food Delivery. Restaurants and Grocers Hate It.

Consumers expect to order books, toys, shoes and anything else they want online and have it show up at their doors quickly and inexpensively. Restaurants and grocers are rushing to satisfy the exact same demand. They’re having a hard time. A hungry customer in Denver might order a $9.99 Cuban sandwich from Panera Bread Co., which can arrive at her door in about 30 minutes.

Tillster's 2019 Delivery Index Reveals QSR and Fast Casual Trends

Tillster, the global leader in digital ordering and engagement solutions for restaurants, released its third annual Delivery Index, revealing how Quick Service (QSR) and Fast Casual restaurants can use delivery to drive orders and build customer loyalty.

The Power of Digital Coupons for Multi-Unit Restaurants

The Power of Digital Coupons for Multi-Unit Restaurants

For multi-unit restaurant operations, the word "coupon" can be controversial. Some restaurant brands hesitate to integrate couponing into their overall digital strategy. Others find digital coupons are one of the most viable and valuable opportunities in the marketing mix. Thanks to the growth in multi-channel marketing streams, and the data they produce, digital coupons are helping brands to achieve not only more orders, but more customers and more real revenue.

How Restaurants Can Use Push Notifications to Drive Sales

How Restaurants Can Use Push Notifications to Drive Sales

Once you’ve successfully gotten guests to download your mobile app, a lot of great things can happen for your restaurant. You can gather and use a multitude of data to better serve smarter marketing. You can drive incremental visits, encourage infrequent guests to return more often and get additional dollars out of frequent ones. 

How to Optimize Digital Ordering to Promote Sales and Increase Customer Traffic

How to Optimize Digital Ordering to Promote Sales and Increase Customer Traffic

Because consumers are busier than ever, it is crucial for restaurateurs to respond to expectations for digital ordering options, including online and mobile ordering systems, in-store kiosks, and integrated carry-out and delivery services. While many restaurants are adopting ordering technologies, operators are often confused by how to get started. Digital ordering is a relatively new option for most companies, and the market is evolving rapidly. 

Brand Refresh: Revamping Your Customer Experience in the Digital Age

Brand Refresh: Revamping Your Customer Experience in the Digital Age

Take a look at your phone. How many restaurant apps have found their way onto your screen? Whether that number is zero or dozens, it’s a number that is likely on the rise. Restaurant brands around the world are revamping their digital customer experiences to include the digital ordering and loyalty programs customers increasingly expect from restaurant mobile applications.

Freddy's Frozen Custard & Steakburgers Partners with Tillster to Create Robust Digital Ordering and Loyalty Platform

Tillster, the global leader in digital ordering and engagement solutions for restaurants, announces its partnership with Freddy’s Frozen Custard & Steakburgers to enhance its guest experience with digital offerings including responsive web and mobile ordering and a loyalty program. Tillster’s platform offers Freddy’s the ability to scale over time, ensuring adoption from guests coast-to-coast as the brand continues to grow.

Hospitality Technology Announces 2018 MURTEC Breakthrough Award Winners

Hospitality Technology Announces 2018 MURTEC Breakthrough Award Winners

The 2018 MURTEC Breakthrough Award winners are: McAlister’s Deli (Customer Engagement Innovator) and TGI Fridays. McAlister’s developed an online and mobile engagement platform that allows the brand to offer a seamless mobile and online ordering experience and drive increased CRM.