2025 Phygital Index Report
The new rules of restaurant loyalty, ordering, and value.

Rising costs, shifting consumer habits, and new digital engagement behaviors are reshaping expectations—and redefining what success looks like.
Price alone is no longer the only barrier to attracting customers; today's consumers are driven by a complex set of factors, from changing definitions of value to deeper digital connections and the powerful influence of social media.
Discover how your brand can navigate these shifts and stay ahead of the curve.
Download the report to discover
When and how consumers are ordering—in-app, kiosk, counter, or delivery
What influences restaurant choice beyond discounts
Why loyalty is more fluid than ever
How digital and in-person experiences must work together to win


