Rapid Growth Drives Freddy’s Need for Fully-Integrated Digital Platform to Enhance Guest Experience
LOS ANGELES (November 27, 2018) – Tillster, the global leader in digital ordering and engagement solutions for restaurants, announces its partnership with Freddy’s Frozen Custard & Steakburgers to enhance its guest experience with digital offerings including responsive web and mobile ordering and a loyalty program. Tillster’s platform offers Freddy’s the ability to scale over time, ensuring adoption from guests coast-to-coast as the brand continues to grow.
“Freddy’s came to us with deep knowledge of their guests,” says Perse Faily, CEO of Tillster. “They approached Tillster looking for a platform that would allow them to expand that powerful connection with their fanbase, seamlessly integrate into their franchisee’s current technology providers and meet the expectations of all constituents. We are excited to help them better serve their guests for years to come.”
In addition to its digital ordering and loyalty offerings, Freddy’s selected Tillster based on its strong analytics capabilities, which will allow Freddy’s to leverage guest insights and offer meaningful rewards to their loyal guests as well as entice new guests into making future visits to the restaurant.
Tillster will offer Freddy’s an authentic experience for its guests, coupled with a sophisticated platform that is able to expand over time as usage grows. The brand looks to Tillster’s industry expertise to facilitate consumer adoption upon implementation.
“We strive to create a positive atmosphere for our guests to enjoy by providing genuine hospitality while serving our high quality, cooked-to-order food,” said Scott Redler, co-founder and COO of Freddy’s Frozen Custard & Steakburgers. “In an effort to enhance the Freddy’s experience on an ongoing basis, we prioritize innovation to make Freddy’s convenient for our guests. These new digital platforms are another way for us to do just that while allowing us to better connect with them, both inside and outside of the restaurant.”
Co-founded in 2002 by Scott Redler and Bill, Randy and Freddy Simon, Freddy’s opened its first location in Wichita, Kansas, offering a unique combination of cooked-to-order steakburgers seasoned with Freddy’s Famous Steakburger & Fry Seasoning®, Vienna® Beef hot dogs, shoestring fries paired with Freddy’s Famous Fry Sauce® and frozen custard that is freshly churned throughout the day. Today, more than 300 Freddy’s restaurants serve 31 states across the nation from California to Pennsylvania, Virginia and down the East Coast states to Florida. Freddy’s has been named No. 1 on Forbes Best Franchises to Buy, Franchise Times magazine’s 2018 Fast & Serious top 10, Entrepreneur’s 2018 Franchise 500 top 50, Inc. Magazine’s “Fastest-Growing Private Companies” 2018 list and many other nationwide and local industry awards. For more on Freddy’s, visit the Newsroom and follow us on Facebook, Twitter and Instagram for the latest news.
Tillster is the global leader in powering online ordering and delivery solutions for restaurant brands looking to increase revenue and achieve operational efficiencies. Enabling nearly 50 million digital orders per year, it offers the added dimension of integrated marketing and data mining so that restaurants can realize more orders, more often, more ways. With teams in the US, Europe and Asia, Tillster serves more than 100 global and regional brands, including Burger King, Baskin-Robbins, McAlister’s Deli, and Pizza Hut. For more information, please visit http://www.tillster.com.
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